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On-Demand Webinars

available for immediate access on our eLearning site

Approved for 1-6 CEUs by AAPC and/or ArchProCoding. These pre-recorded On-Demand Webinars offer the learner the opportunity to immediately review the presentation (1-4 hours) and then complete an optional 10 question quiz to receive Continuing Education Units (CEUs) Once you complete the full video, take the quiz a CEU certificate will be available for print.


1.) 2020 Evaluation & Management Documentation, Coding, Billing & Reporting (2 CEU)

This webinar is intended to offer clear guidance for listeners to fully comprehend the history of Evaluation and Management (E&M) service codes, the current framework necessary for accurate reporting in 2020 and the sweeping changes scheduled to take effect January 2021. The webinar is approved for two (2) hours of CEU education. Principle topics that will be discussed will include:

  • The history of E&M codes and various payer interpretations (e.g., MACs)
  • CPT® guidance versus Medicare, Medicaid, Commercial, etc. interpretations
  • The importance of a valid chief complaint?
    • Is it required for all E&M services?
  • How is time defined according to CPT and how can time be used to drive levels of E&M service (in 2020 and 2021 and beyond)
  • High level discussion necessary to understand the “key components” of E&M services (History, Physical Examination, Medical Decision Making)
  • Realize the “levels” of each E&M “key component” and how they are currently used to determine E&M code selection
  • AMA Guidelines vs. CMS Guidelines
  • 1995 vs 1997 physical examination guidelines
  • Preventive vs. Problem-Oriented E&M services and Medicare coverage issues
  • Documenting “complete” reviews of systems (ROS)
  • Medical decision making vs medical necessity
  • 2020-2021 Highlights
    • Elimination of requirements to document medical necessity for home visits
    • Providers will no longer be required to “re-document” aspects of the medical record as long as it has been reviewed and verified. This would include all aspects of history (e.g., CC, HPI, ROS, PFSH)
    • Selecting levels of E&M service will be based on Medical Decision Making simplifying code selection and making E&M code selection more clinically relevant

2.) 2020 CPT® Changes for Rural HealthcareOrganizations (1 CEU)

This webinar will briefly review the changes to the 2020 CPT® Manual for services encountered in the rural healthcare setting. We will discuss the rationale behind the changes as well as provide tips and documentation improvement strategies related to the code changes.

Topics to be covered include:

  • A review of the 2020 CPT® coding changes related to rural healthcare services
  • Highlights of major changes and tips to handle any challenges these may cause
  • Documentation improvement strategies related to the code changes

3.) Fundamentals of Clinical Documentation as the Key Driver of Code Assignment (1 CEU)

We will cover several fundamental areas related to how clinical documentation drives code assignment including:

  • Key Elements for E&M Levels
  • Medical Necessity
  • Modifiers
  • Payer-specific rules
  • Compliant Provider Queries

4.) Reporting Quality and Care Management Services in Rural/Community Health (6 CEUs)

This is a 4 part webinar series worth 6 CEUs Approved by ArchProCoding & AAPC.  This course is broken down into 4 webinars totally 6 hours of videos and a 20 question exam. You will need to pass the quiz with a 70% or better to receive your CEU certificate.  You will have two attempts to take the quiz.

This series is designed for Rural Health Clinics (RHCs) and Community Health Centers (FQHC) providers, quality managers, ACO leadership, and revenue cycle staff at rural health facilities who need a high-level basic explanation of how to report accurate quality metrics and who deal with HEDIS, HCC, QIP, Risk Adjustment, and Share Savings.

 5.) Documentation & Reporting for Evaluation and Management (2 CEUs)

  • New versus established patients
  • RHC and FQHC considerations (e.g., G-codes for FQHC)
  • Problem-oriented versus Preventive encounters
  • Office and other outpatient visits
  • Discussion of slight definition change to Observation care codes
  • Smoking Cessation Service
  • Chronic Care Management Services
  • Transitional Care Management services (TCM)
  • Chief complaints and documenting the “Key” components of an E&M serviceS
  • History, Examination, Medical Decision Making (MDM)
  • When time can be used as the controlling factor for EM code assignment

6.) Reporting Preventive vs Problem Oriented Services for RHC & FQHC (1 CEU)

  • Introductions and general comments 
  • Preventive service definitions per CPT® (Preventive Medicine vs Problem Oriented)
  • Medicare (CMS) Approved Preventive Medicine Services (IPPE, AWV, Pelvic/Clinical Breast exam)
  • Patient cost sharing (deductible and coinsurance considerations)
  • CPT® level I codes versus HCPCS level II codes (e.g., G0402, G0439-9, G0101, Q0091)
  • How to document both a preventive and problem-oriented (“sick”) visit on the same date
  • E&M Documentation Guidelines implications 

7.) Regulatory Changes for 2019: The impact on “Care Coordination” for the RHC (1 CEU)

Care coordination services are not new to the healthcare world, but the introduction of the billable chronic care management (CCM) to the RHC setting in 2017 sparked a renewed approach to care coordination programs and an evolution of regulatory changes. Medicare recognized the implementation barriers that existed for the RHC and has worked to adjust care coordination services that are more cost effective and achievable to these settings. In this presentation we will explain what the new changes for 2019 mean to the RHC setting and what accommodations need to be made to current care coordination programs to meet compliance. Lesa will identify what service opportunities are newly available in 2019, as well as other previously available care coordination services to consider for implementation. She will also help RHC’s understand what services will be beneficial to their setting when building a care coordination program that is both successful and cost effective.

  • At the conclusion of this presentation, attendees should be able to:
  • Understand the changes to the RHC Care Management Services code G0511
  • Identify beneficial care coordination opportunities & new code G0071 for RHCs
  • Recognize what steps are needed to accommodate for these 2019 changes
  • Determine what additional services would benefit your current care coordination process and what is needed to implement them
  • Develop strategies to optimize care coordination efforts & revenue opportunities

8.) Transitional Care Management (TMI) How does a simple process make such a big impact (2 CEUs)

Patient centered care has emerged as the current driving topic within almost every new healthcare movement towards change. As we push to find the right approach to giving quality care, we also hope to create a process that will result in an abundance of improved patient outcomes. In this presentation we will identify how the TCM process can directly impact quality outcomes for both the healthcare system and the patients it serves. Lesa will also outline different TCM implementation models that meet various workflow needs, and explain the overall value that this program can provide from a financial aspect.

At the conclusion of this presentation, attendees should be able to:

  • Describe the different options available for implementing a compliant TCM model
  • Identify what TCM model fits the workflow needs of your healthcare setting
  • Understand common implementation mistakes to avoid for your facility
  • Recognize how TCM can directly impact readmission rates & negative patient outcomes  
  • Explain the overall financial impact that TCM can have on clinics & hospitals

9.) Medicare Wellness Visits - It’s all fun & games until someone says physical (2 CEUs)

One of the most misunderstood topics in healthcare is the purpose of the Medicare Wellness Visit (MWV). The automatic reflex for healthcare professionals is to provide that head to toe approach each time patients present for yearly exams. Understanding the value that “Preventative Care” provides is crucial in the quest for optimal patient health and outcomes. In this presentation, Lesa Schlatman will help healthcare staff recognize that MWV’s are useful tools for building patient engagement, providing patient education, and for early detection with interventions for life threatening illnesses. Lesa will outline the different types of MWV’s, along with various workflow options to meet compliance needs. She will also identify positive impacts from financial, quality, and patient outcome standpoints, and share ways to improve the overall support and compliance for this valuable service. 

At the conclusion of this presentation, attendees should be able to:

  • Identify the different types of MWV’s & the required components of each for compliance
  • Establish an efficient workflow that improves staff availability & MWV completion rates
  • Understand how MWV’s effect a clinic’s finances, quality of care, and patient risk scores
  • Develop strategies to improve patient engagement & education surrounding MWV’s 
  • Determine what can or cannot be included in the patient’s “preventative plan”

10.) Coding for Injections & Infusions (1 CEU)

This webinar focuses on the rules that govern proper use of hydration, therapeutic injection/infusion, and chemotherapy administration codes. We will cover the importance of documenting time to justify CPT code selections, proper use of CPT add-on codes, and the instances when it’s appropriate to report these services along with Evaluation and Management codes (E&M) on the same date. Attendees will understand the CPT nomenclature related to these codes and each of the following will be addressed during the session:

  • Proper documentation of time to support time-based codes such as hydration, injections/infusions and chemotherapy administration
  • The appropriate method of selecting “initial” versus “concurrent” or “sequential” service codes
  • The rare instances when multiple “initial” codes may be reported
  • Understanding of the “hierarchy” of coding as it relates to hydration, injections/infusions and chemotherapy
  • Learn what’s included (e.g., “bundled”) with hydration, injection/infusion and chemotherapy administration codes

11.) Basic Coding & Billing for Rural & Community Health - (4 CEUs)

This basics course is designed for providers, managers, and staff at Rural and Community (FQHC) health facilities who need a basic understanding or refresher of Coding & Billing.

12.) Modifiers: Explanation & Appropriate Use from a Rural Health Perspective  (1 CEU)

The focus of the session is on proper application of CPT modifiers especially from the perspective of a small rural hospital performing procedures.• Modifiers for use in office/clinic/outpatient settings will also be discussed • We will review how and when modifiers may be necessary by showing how you can get free access to CMS’ RBRVS system and the National Correct Coding Initiative • We will compare and contrast the definitions of the global surgical package from CMS and the CPT • Modifier -25 versus modifier -59 and their unique use in rural health will be discussed. • We will provide a general outline of HCPCS-2 modifiers that may be necessary in a rural setting


13.) Documentation & Coding for Behavioral & Mental Health Services  (1 CEU)

 Psychiatry codes in CPT with discussion of documentation and reporting guidelines • Diagnostic Interviews, therapeutic procedures (e.g., psychotherapy) • New versus established patients • RHC and FQHC considerations (e.g., G-codes for FQHC) • Importance of documenting time to support time-based psychotherapy codes • Telehealth including discussion of modifier -95 and Appendix P • Chief complaints and documenting the “Key” components • History, Examination, Medical Decision Making (MDM) vs. Time

14.) Properly Reporting Preventive Services for RHC & FQHCs  (1 CEU)

Preventive service definitions per CPT® (Preventive Medicine vs Problem Oriented) • Medicare (CMS) Approved Preventive Medicine Services (IPPE, AWV, Pelvic/Clinical Breast exam) • Patient cost sharing (deductible and coinsurance considerations) • CPT® level I codes versus HCPCS level II codes (e.g., G0402, G0439-9, G0101, Q0091) • How to document both a preventive and problem-oriented (“sick”) visit on the same date • E&M Documentation Guidelines implications

15.) Chronic Care Management I: Understanding the value & how i can transform your quality of care - (1 CEUs)

Chronic care management programs gained attention when they were introduced as new billable services within RHC’s and FQHC’s. CCM gained even more attention when healthcare systems recognized the positive impact that resulted once their programs were implemented. In this presentation, Lesa Schlatman will identify those positive impacts and the overall value that a CCM program provides. Lesa will also explain the required elements of a CCM program, and what steps to take to meet overall compliance. Attendees will learn the importance of implementing a compliant CCM program, when trying to improve the quality of care their healthcare facility/system provides.

At the conclusion of this presentation, attendees should be able to:

  •  Identify the major key components required to create a compliant CCM program
  •  List what quality measures & outcomes are impacted by the CCM process
  •  Recognize the direct & indirect income opportunities that CCM programs provide
  •  Explain how CCM programs can reduce/avoid/eliminate negative patient outcomes
  •  Understand what data & information to track to show your CCM program’s overall impact

16.) Chronic Care Management II: Strategies to overcome common hurdles & barriers to promote growth (1 CEUs)

As healthcare settings implement their chronic care management programs, they sometimes encounter issues that halt their progress and growth, and experience barriers to meeting overall compliance. In this presentation, Lesa Schlatman will help healthcare settings identify strategies and options that will assist them in finding solutions to resistive staff, low patient enrollment, billing errors, and compliance struggles. Attendees will learn how to build process solutions that will help them take their CCM program to the level of quality they desire.

At the conclusion of this presentation, attendees should be able to:

  • Recognize top common mistakes, hurdles, barriers that occur during CCM implementation
  • Identify alternate options that are available to meet compliance for each required element
  • Develop strategies that will promote your CCM program’s growth & patient enrollment
  • Understand how to approach internal/external staff to improve CCM support & collaboration
  • Recognize common billing errors and identify process solutions to avoid them  

17.) FQHC & RHC Auditing: Going Beyond E/M Codes (1 CEU)

This one-hour course describes what clinical providers and facility management need to know about auditing in a Rural Health Clinic (RHC) and/or Federally Qualified Health Center (FQHC - also known as Community Health Centers) BESIDES auditing the typical Evaluation & Management 99--- codes.  Sample action items are given and discussed in order to thoroughly understand the importance of establishing a proactive educational plan for various staff roles and how they may have responsibility for some aspects of non-E/M audits.  Many external links are provided for you to go do additional research into key areas that you find most important.

Though E/M auditing remains one of the most valuable educational topics for coders/billers and clinical providers, there are more things to review (or "audit") besides office visits and beyond clinical documentation including state operations manuals and periodic site visits, ICD-10-CM documentation related to HCCs and Risk Adjusted coding, preventive medicine, and much more

18.) Rural & Community Health Clinician & Mangers: What you need to know about Clinical Documentation, Coding & Billing (1 CEU)

This one-hour course describes what clinical providers and facility management need to know about their clinical documentation, professional coding, and medical billing processes.  Sample action items are given and discussed in order to thoroughly understand the importance of establishing a proactive educational plan for various staff roles.

  • Providers who create clinical documentation (eg. MD/DO/PA/NP) and have been given some coding responsibilities with little to no previous education on what that entails,
  • Managers who hire staff, manage people and policies, supervise the coding/billing staff but have little to no education about how to speak the language of coding versus the language of billing, 
  • Coders/billers who have come from "traditional provider offices or hospitals" and are new to the unique nature of documenting, coding, and billing Medicare for the services of Rural Health Clinics (RHC) or Community Health Centers (also known as FQHCs).

19.) Data Governance & HIPAA Risk Assessment - (1 CEU)

  • What is data governance
  • Policies and procedures necessary for HIPAA compliance
  • Data governance of HIPAA policies and procedures
  • Project Management approach to implementing HIPAA compliance
  • How to create a culture of security in your organization

20.) Emergency Preparedness Plan: What you need to know (1 CEU)

  • Understand the fundamental requirements of the Emergency Preparedness Plan
  • Required policies and procedures- 4 key areas
  • Understand the Communication Plan
  • Develop a training and testing program




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Education :: Certification :: Audit Support


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