2023 Department Lead Specialist (DLS) Certification Virtual Training - 6 AAPC CEUs

• Price: $299 Non-Members $249 - Members
• Date: May 30, 2023
• Times: 10:00am - 4:00pm EST  
• CEUs: Approved for 6 CEUs by AAPC & ArchProCoding

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INSTRUCTIONS TO ACCESS THIS TRAINING WILL BE SENT OUT THE DAY BEFORE ON 5/29/2023

1. Have you been thrown into a leadership position?
2. Are you a team leader of a department in the clinic? 
3. Do you find yourself running in circles getting things done?
4. Do you struggle getting your staff properly trained? 
5. How is the communication in your organization among staff?
6. Does your staff know how to effectively communicate with patients?
7. How is communication with staff among different departments?

This training will benefit anyone looking to be a middle management or lead position within a clinic.

Training Description: The Middle Manager is an integral part of the Health Center. Middle Manager may be referred to as Office Manager, Team Lead, Department Manager. The Middle Manager provides oversight of the processes, procedures and employees in the departments they lead. In this training, we will focus on the Middle manager positions that may be responsible for leading and managing the operations of the Credentialing Team, Provider Enrollment Team, Billing/Revenue Cycle Team, and Front Office Team. We will discuss topics such as:

• Skills and Characteristics of Office Manager
• Health Center Basics
• Policies and Procedures
• Sliding Fee Scale
• Job Descriptions and Assignment of Duties
• Credentialing
• Privileging
• Provider Enrollment
• Billing/Revenue Cycle
• Front Office
• Training and Communication

• Skills and Characteristics of Office Manager
  • Expectation
  • Responsibilities
  • Departments to oversee
• Health Center Basics
  • Characteristics of Health Centers
  • Funding
  • Focus
  • 340B
  • FTCA
• Policies and Procedures
  • Billing
  • Bad Debt
  • Enrollment
  • Credentialing
  • SFS
• Sliding Fee Scale
  • Guidelines
  • Discount Categories
  • Documentation Requirements
  • Period of Eligibility
• Job Descriptions and Assignment of Duties
  • Front office Staff
  • Credentialing Staff
  • Enrollment Staff
  • Billing Staff
• Credentialing
  • What is credentialing?
  • Reasons for credentialing
  • Accrediting Bodies and guidelines
  • Primary Source Verification
  • Putting it all together
• Privileging
  • What is Privileging?
  • Categories
  • Accrediting Body Requirements
  • Temporary Privileging
• Provider Enrollment
  • What is provider enrollment?
  • Understand the difference between enrollment and credentialing
  • Understand Payer Requirements
  • Identify solutions for more efficient enrollment processes
  • Identifying five most common enrollment mistakes to avoid
• Billing/Revenue Cycle
  • EMR Configuration
  • Working AR and common mistakes to avoid
  • Statements
  • Fee Schedules
  • Credit Balance Reports
  • Refunds – Patient/Payer
  • Bad Debt
• Front Office
  • Processing patients in EMR
  • Insurance Verification
  • Sliding Scale Info
  • Understanding the correlation between customer service and patient satisfaction
  • Review key behaviors that are exhibited in best practices
  • Learn strategies for customer service awareness
• Training and Communication
  • Training and turnover rates
  • Developing the right environment to reduce turnover
  • Investing in Training
  • What does good communication look like?
  • Tips on how to have effective communication